Host

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Job Title

Host

Location

Property-based

Department

Restaurant

Property, if applicable

N/A

FLSA

Non-Exempt

Direct Supervisor

Restaurant Supervisor /
Restaurant Manager

Job OverviewThe Host/Cashier is responsible for welcoming and seating guests in a professional, friendly, and efficient manner to ensure a positive first impression and smooth dining experience. This role manages reservations, coordinates guest flow, and maintains an organized seating process to support optimal restaurant operations. The Host / Hostess serves as the first point of contact for guests and plays a key role in delivering exceptional hospitality and service standards.
This position operates in a fast-paced restaurant environment requiring constant movement, guest interaction, and coordination with front-of-house and kitchen teams. The role involves frequent standing and walking, exposure to noise, uneven surfaces, and occasional slippery or high-traffic areas. Success in this role requires strong communication skills, organization, and a consistently positive and professional demeanor.
Job Responsibilities
Guest Greeting & Seating

Welcome and greet guests in a warm, friendly, and professional manner
Seat guests promptly while balancing table availability and section rotation
Present menus and ensure they are clean and presentable
Maintain an accurate waitlist and communicate wait times clearly

Reservations & Guest Flow Management

Handle reservations in person and by phone with professionalism
Coordinate seating to ensure efficient table turnover and guest satisfaction
Communicate with kitchen and service staff to manage guest flow effectively
Monitor table status and section assignments throughout service

Guest Communication & Service Support

Answer phones and respond to guest inquiries using professional language
Provide information about restaurant offerings, property amenities, and services
Maintain knowledge of resort events, dining options, and promotions
Assist with guest requests and ensure a welcoming environment

Cleanliness & Organization

Maintain cleanliness and organization of the host stand and podium area
Ensure menus are clean, stocked, and properly organized
Keep coat check and surrounding entry areas neat and presentable
Maintain a polished and professional appearance at all times

Team Support & Flexibility

Assist restaurant staff with guest-related needs as required
Support other food and beverage departments when needed
Contribute to overall smooth restaurant operations during peak service periods

Job RequirementsEducation: High school diploma or equivalent required.
Experience: Minimum 1 year of restaurant or hospitality experience required; experience in guest-facing or front-of-house roles preferred.Skills and Abilities:

Excellent communication and interpersonal skills
Pleasant, positive, and professional demeanor
Strong customer service and guest engagement skills
Ability to multitask in a fast-paced environment
Knowledge of seating flow, table management, and guest rotation principles
Ability to handle reservations and phone inquiries professionally
Familiarity with restaurant and property services and amenities
Strong organizational skills and attention to detail
Ability to maintain cleanliness and presentation standards
Team-oriented with willingness to assist across departments

Certifications: None required (food safety training preferred).
Travel required: No travel required; position is fully property-based.
Physical requirements:

Constant to frequent standing and walking throughout shift
Frequent bending, reaching, crouching, balancing, and gross motor movement
Occasional sitting, pushing/pulling, and use of fine motor skills
Frequent lifting/carrying up to 25 lbs.; occasional lifting up to 50 lbs.
Ability to remain on feet for entire shift in a fast-paced environment
Ability to safely navigate high-traffic entry and dining areas

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.