Host - Squatters Downtown Pub

Objective

This position is responsible for setting the tone for the dining experience. The Host is a friendly, courteous, caring, and enthusiastic individual who champions the definition of “great service” by making the customer feel comfortable from the moment they walk in the door.

Essential Responsibilities

• Takes pride in the host desk by keeping it organized and clean.
• Maintains and coordinates all activities at the host desk.
• Greets customers in a friendly and enthusiastic manner and manages the seating of all customers as quickly as possible while prioritizing all front desk responsibilities.
• Answers the restaurant phone within 3 rings in a friendly manner and offer assistance and answers to questions.
• Takes and assembles “to go” orders per standard procedures ensuring 100% accuracy on execution.
• Provides timely feedback to customers on the status of their table, if they are part of a large group, or the customers are wait-listed during peak times.
• Understands the liquor license regulations and ensure that customers are directed to the appropriate sections.
• Assists co-workers and managers on duty in all aspects of the ALOHA operations where possible.
• Maintains retail and to-go beer areas.
• Sets up, clean, restock and maintains retail area.
• Wipes down all menus and removes the daily specials inserts, empties garbage, wipes clean the daily specials board at the end of the day.
• Strict adherence to all DABC and identification laws.
• Demonstrates leadership and teamwork while working respectfully with all team members.
• Communicate clearly while demonstrating willingness to help all team members.
• Provide safe workplace environment for all staff members.
• Provide harassment free workplace of all staff members.
• Protect consumer health with strict adherence to all sanitary and safe food handling mandates and practices.
• Performs other related duties as required or assigned.