Host (Venice)

Who We Are:

Born in a humble shed on the back-forty of the family vineyard, Firestone Walker is a California beer company like no other – founded by two brothers-in-law who simply wanted to make the perfect beer. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.

Essential Job Duties and Responsibilities:

Responsibilities of the position include, but are not limited to:

• Welcome customers into the restaurant and seat them

• Provide customers menus and/or inform them of the QR code scanner

• Answer customer questions as needed on food items, beers, or retail items

• Thank guests and say goodbye as they leave

• Look for ways to improve the guest experience by paying attention to details and anticipating needs

• Always maintain a positive and proactive attitude with guests and coworkers

• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)

• Understand the fundamentals of the beers offered and the brewing process

• Report a guest opinions, feedback, or concerns to a manager

• Alert a manager if problems arise or if assistance is needed

• Inform a manager if the host stand becomes overwhelmed or overbooked

• Complete normal and additional cleaning and sanitation as required

• Maintain clean and fully stocked restrooms.

• Restock all items in bathrooms and throughout the facility as needed

• Keep floors swept and free of debris

• Keep host stand clean, organized, and stocked with menus and rollups

• Maintain a working knowledge of all company and taproom policies and procedures

• Wear the correct uniform and maintain neat, clean appearance

• Perform other duties as assigned