Hostess
Posted
- Maintain complete knowledge of:
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIP’s
- Scheduled in-house group activities, locations and times
- All department policies / service procedures
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints and insuring guest satisfaction and inform Outlet Manager.
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
- 2-4 years’ experience in service or hostess position
- Strong guest and employee interpersonal skills
- Guest experience centric
- Good beverage/wine knowledge
- Fluent in English