Hostess

Company description

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Job description

We are seeking a friendly and professional hostess to join our team in Banyan Tree Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

Responsibilities include:

• Communicates directly with guests, presents menus, helps with recommendations, receives orders, places orders, and handles payments.
• Ensures proper appearance and grooming whilst on duty.
• Handles guest greeting upon arrival and their seating through the hostess station.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional, friendly, yet discreet relationship with outlet patrons to ensure their well-being.
• Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate supervisor.
• Handles guest complaints as per instructions or consults the immediate supervisor.
• Performs all mise-en-place work according to the whole day service requirements.
• Reports any equipment failures or problems to the maintenance department.
• Passes any maintenance requests to the maintenance department.
• Participates in any training or development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to open communication within the assigned team.
• Treats guests and colleagues in a polite and courteous manner.
• Observes high standards of personal hygiene.
• Maintains clean and organized side stations at all times.
• Anticipates customers’ needs.

Qualifications

Ideally with a relevant degree or diploma in hospitality or tourism management.
Minimum 2 years of work experience in hotel operations.
Good customer service, communication, and interpersonal skills are a must.