Hostess

Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

Responsibilities:

• Responsible for receiving guests in any outlet and escorting them to tables by standard procedure.
• Assigned to work in bars or restaurants.
• Inform customers about order alternatives and encourage the sales of targeted services.
• Deliver maximum service in each unit, keeping in line with service rules.
• Maintain any personal belongings of customers left at the workstation and hand such belongings over to supervisors.
• Comply with the departmental instructions and procedures published by the Food and Beverage Department.
• Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
• Comply with operational rules.
• Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
• Attend the orientation training.
• Undergo two performance assessments each year.
• Strive to achieve 100% customer satisfaction.
• Participate in activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary trainings.
• Ensure minimum consumption of currently used materials and equipment (paper, printed materials, etc.).
• Implement necessary warnings and departmental trainings to save energy inside the facility and carry on implementing decisions taken for energy saving.
• Evaluate the environmental effects and energy efficiency of purchased equipment.
• Carry out responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.
• Fulfill all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of experience in the industry.
• Foreign language: English is required.
• Courses and training: Vocational trainings and seminars.
• Computer literacy: Not required.
• Skills: Basic knowledge of the products and services in the related field.