Hostess

Company description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here, our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colorful, diverse, professional team and love our friendly, informal culture.

Come as you are and join the 25h tribe.

Job description

How does your working day look?

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
• Maintain a presence at the host stand throughout service, ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurant’s system, including entering, updating, and reviewing guest data and seating plans.
• Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally, within two rings; assist with inquiries and record messages or bookings accurately.
• Coordinate with the kitchen, service, and bar teams to maintain the pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties, such as updating seating charts, polishing menus, or assisting with menu distribution.
• Follow grooming and uniform standards set by 25hours, always reflecting a stylish and refined appearance.
• Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.
• Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments.

Qualifications

Your personality counts more than your CV.

• Knowledge of restaurant operations, including appropriate staffing levels, service equipment, and guest relations.
• Ability to read English and fully comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
• Ability to speak English well enough to conduct brief employee meetings and share new information.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to handle customer complaints and concerns in a friendly and positive manner. This involves listening to the concern, demonstrating empathy, and providing positive, proactive solutions.
• High school graduate or equivalent required.
• Six months to one year of previous serving experience preferred. Prior hospitality experience is also preferred.
• Additional language skills preferred.

Additional information

What’s in it for you?

• Get to know all the other 25hours hotels and stay for free for ten nights a year as an employee.
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants or booking hotel rooms around the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more.