Hostess

About the Job

We are seeking a warm and welcoming Hostess to create a positive first impression for our guests and members at The Seagate. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional hospitality from the moment guests arrive.

The Hostess is responsible for greeting and seating guests, managing reservations and waitlists, and ensuring a smooth flow of service in the dining area. This position requires strong communication skills, a professional demeanor, and the ability to remain composed during busy shifts.

What You Do:

• Greet guests as they enter and manage the waiting list as necessary.
• Provide guests with menus and answer initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to preferred tables while maintaining table rotation for balanced server assignments.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and assist in resolving them.
• Answer phone calls, take reservations, and provide information.
• Be knowledgeable of the menu.
• Assist with other restaurant positions as needed.
• Deliver excellent customer service.
• Cultivate and enter guest data into guest management software.
• Perform any other duties as assigned.

What You Bring to the Table:

• Ability to deliver top-notch customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure with all restaurant staff.
• Perform high-quality work unsupervised.
• Willingness to follow instructions and seek clarification when needed.
• Accurate handling of money and operation of a point-of-sale system.
• Able to work effectively in a busy restaurant environment.
• Restaurant experience is a plus.
• Able to stand and walk for extended periods, up to 8 hours.
• Able to lift and carry up to 25 pounds.
• Ability to safely maneuver trays of food and other items as needed.
• Comfortable with repetitive motions, including standing, walking, and reaching.
• Must be able to work in varying temperatures, including hot and cold environments.
• Ability to perform tasks that involve bending, twisting, and stooping.