Hostess
JOB DESCRIPTION
Role: | Hostess |
Benefits: | Holiday Allowance, Paid Breaks, Staff
Discounts, Surfing time |
Location: | Bahrain Surf Park, Bilaj Al Jazayer |
Reporting to: | Head Hostess |
YOU ARE PART OF WHAT WE ARE AND WHAT WE DO
Our Vision at Bahrain Surf
Park is to bring surfing to the nation, and develop passion for health,
wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and
beach culture, and act as a catalyst to establish Bahrain not only as the
Premier Surf Destination of the Middle East, but as a leading destination for
fun - with Water, Waves and Surfing at our core.
We will create
smiles, happiness, and wellbeing through safe fun activities for all
backgrounds, abilities and generations, now and into the future.
OVERVIEW
AND PURPOSE OF YOUR ROLE As
a Hostess at Bahrain Surf Park, you are the welcoming ambassador at the
entrance of our dining outlets, responsible for creating an immediate,
delightful impression of Aloha warmth and hospitality. You
will greet arriving guests cheerfully, manage seating arrangements, present
menus, handle telephone reservations, and ensure guests feel genuinely
welcomed throughout their visit. |
WHAT YOU DO:
Guest Greeting & Seating
Reservation & Telephone Handling
Entrance Desk Elegance
| |
Required Qualification | ü High School Diploma or Hospitality
Certificate. ü Food Handler / Food Safety certification
(Required). ü Fluent Arabic and English speaker
(Required). |
Required
Experience | ü Minimum
1 to 2 years of experience as a hostess, guest relations agent, or
receptionist in hospitality, retail, or dining environments. |
Required
Professional Skills and Attributes | ü Excellent spoken Arabic and English skills. ü Friendly telephone manner and basic
computer literacy. ü Basic understanding of table seating charts
and floor management. |
Required | ü Charming,
polite, and enthusiastic personality embodying the Aloha Spirit. ü Immaculate
grooming and personal presentation. ü Punctual,
attentive, and cooperative team player. ü Flexibility to work rotational shifts, weekends, and
holidays. |
KEY
PERFORMANCE INDICATORS (KPIS) | ü Greeting CSAT:
Achieve guest greeting satisfaction scores of 95% or above. ü Seating SLA:
Ensure guests are greeted within 30 seconds of arrival and seated within 2
minutes. ü Booking
Accuracy: Maintain 100% accuracy when recording phone bookings. ü Entrance Hygiene
& Neatness: Maintain immaculate podium cleanliness at all times. |
HOW YOU DO IT:
Our Team Culture depends
on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process,
the Senior Management Team at Bahrain Surf Park is committed to supporting you
to behave and perform according to our values.
Waves for All:
We are inclusive in everything we do. We
nurture everyone from the complete novice to expert surfer and all in between.
We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a
way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive
interactions with our guests and strive to get it right first time.
Bringing the
Aloha Spirit to Bahrain:
We love and respect
Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in
everything we do. Our positive work environment and culture embodies at its
core a unique, nurturing and compassionate essence which promotes kindness,
understanding & harmony among people, regardless of their background or
beliefs.
Vitality:
We support each other
because everyone matters. People are our
business, define who we are and what we are. We care. We work collaboratively as one team, sharing
ideas, knowledge and insight to achieve our common purpose. We have the
knowledge, skills, enthusiasm and passion to make a difference to everyone
around us. We do things ‘The BSP
Way’. We recruit with Attitude in Mind.
Our people-centric culture drives everything we do, and underpins the way our
guests feel about us, resulting in our ultimate business success.
We Strive for
Excellence:
We do everything to
the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best
possible experience for our guests and our BSP team. We look for new ways of doing things, embrace
change and overcome difficulties through Teamwork and open and honest
communication.
Creating Smiles:
Everything we do and
how we do it is about creating safe and memorable experiences for our guests.
We are a SMILE FACTORY! J Our
passion is to ensure everyone who visits Bahrain Surf Park has THE BEST
experience and shares the joy with their friends and family, and wants to
return again and again… and again…
Benefits and Perks
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