Hostess
About Red Palace:
A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
JOB TITLE: Restaurant Hostess
REPORTING TO: Restaurant Head Hostess
Responsibilities
Guest Experience and Hospitality
Greet guests with a friendly and professional demeanor, making them feel valued from the moment they arrive.
Efficiently manage the seating of guests, allocating tables based on party size, guest preferences, and table availability.
Provide excellent customer service by addressing guest inquiries and concerns promptly, and escalating any issues to the Lead Hostess as needed.
Maintain a high level of guest satisfaction by ensuring a smooth and pleasant arrival and seating process.
Contribute to the overall ambiance of the restaurant's front-of-house areas by monitoring cleanliness, lighting, and other visual elements.
Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.
Operations and Administrative Support
Accurately record and maintain guest reservation information, waitlist, and seating assignments.
Communicate with the server team to ensure timely and coordinated seating of guests.
Assist with the management of front-of-house supplies, such as menus, stationery, and other necessary items.
Collect and compile data on guest counts, wait times, and other relevant metrics to support the Restaurant Head Hostess.
Adhere to the restaurant's policies, procedures, and service standards, and contribute to their continuous improvement.
Collaborate with the Restaurant Head Hostess and the broader restaurant team to foster a positive and collaborative work environment.
Demonstrate a willingness to learn, grow, and take on additional responsibilities as needed.
Act as a brand ambassador, representing the hotel and the restaurant's values with professionalism and enthusiasm.
Living The Brand
Is impeccably groomed, charming and graceful
Is thoughtful and welcoming
Take pride in anticipating guest needs through service that is warm, genuine and intuitive
Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet
Create the guest experience through their senses through all public touch points
Ensuring quality is never compromised
Is generous in spirit with guests and colleagues alike
Establish the reputation of the hotel in local community for its quality service through hosting local events
Embrace and practice the hotel’s legacy values and competencies in all client and team interactions.
Qualifications
High school diploma or equivalent; prior experience in a hospitality or customer service role is preferred.
Excellent communication and interpersonal skills, with the ability to interact with guests and team members in a professional and personable manner.
Strong organizational skills and attention to detail, with the ability to multitask effectively.
Proficiency in using reservation management and point-of-sale systems is desirable.
Flexibility to work evenings, weekends, and holidays as required.
Fluency in English is mandatory; proficiency in Arabic is highly preferred.
Knowledge of the local market and dining scene is an asset.