Hostess
Welcome to a workplace where everyone passionately believes in one purpose!
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
Job Title: Hostess (Fast Casual Restaurant)
Job Summary
The Hostess is the first point of contact for guests and plays a key role in creating a welcoming, organized, and efficient dining experience. In a 70-seat fast-casual restaurant, the Hostess is responsible for greeting guests, managing seating flow, coordinating with a team of servers, cooks, and bartenders, and supporting smooth front-of-house operations during service periods.
Key Responsibilities
Guest Experience
• Greet all guests promptly, warmly, and professionally
• Manage waitlists and seating to maximize table turnover while maintaining guest comfort
• Communicate estimated wait times accurately
• Address basic guest inquiries and escalate issues to the supervisor or manager as needed
Floor & Team Coordination
• Coordinate seating flow with servers and bartenders to ensure balanced sections and efficient service
• Communicate guest volume and pacing to the kitchen team to support smooth food execution
• Assist in directing servers during peak periods to maintain service standards
• Support teamwork between front-of-house and back-of-house staff
Operational Support
• Monitor dining room cleanliness, table readiness, and overall presentation
• Assist with light side work such as menu organization, sanitation of host stand, and guest areas
• Ensure menus, utensils, and service stations are stocked and presentable
• Follow opening and closing host stand procedures
Compliance & Standards
• Adhere to food safety, sanitation, and health regulations
• Uphold company service standards and brand values
• Maintain a professional appearance and demeanor at all times
Required Skills & Qualifications
• Previous experience in a restaurant or hospitality environment preferred
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, friendly, and guest-focused attitude
• Ability to work collaboratively with kitchen and service teams
• Basic problem-solving skills and sound judgment
Physical & Work Requirements
• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs occasionally
• Availability to work flexible hours, especially when flights are delayed, including evenings, weekends, and holidays
Reporting Structure
• Reports to: Airport Dining Manager / Supervisor / Team Leader
• Works closely with: Servers, Cooks, Bartenders, Janitors
Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!