Hostess/Host (PT)

The Host(ess) is responsible for providing outstanding customer service when guests arrive to the restaurant. This position is also responsible for taking and confirming restaurant reservations and maintaining dining room organization during all meal services.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Part-Time team member of the Nook, you will enjoy:

• Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
• 1.5x your hourly rate of pay for holiday hours worked
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
• 50% discount on Tuesdays at the Forklift and Palate Restaurant
• 35% off all Nook apparel
• Free child watch (3 hour increments)
• Discounts on birthday parties, personal training, event space rental, and more!
• Discounts at participating local restaurants and businesses

Essential Job Functions

• Seat all guests in a professional and courteous manner
• Use necessary computer programs to book reservations
• Organize the host(ess) stand and make sure all menus and silverware are prepared for service
• Analyze the table layout to maximize server efficiency during service
• Answer telephone to book, confirm, or edit reservations
• Build relationships with restaurant guests to ensure customer satisfaction
• Work with back of the house staff to communicate guest needs if required
• Answer general questions about the restaurant from facility guests to encourage bookings
• Adjust table set-up as needed to accommodate large parties
• Complete basic cleaning and vacuuming of immediate area
• All other duties as assigned