Hostess
Posted Updated 3
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Description
Toulouse Café & Bar is seeking a personable Hostess to join our team at our River Oaks location. As one of the first points of contact for our guests, you will play an essential role in creating a welcoming and memorable dining experience from the moment guests arrive.
The ideal candidate is confident, attentive, and genuinely enjoys hospitality. You should have a natural ability to make guests feel recognized and cared for while maintaining the professionalism and energy of an upscale restaurant environment.
Responsibilities
The ideal candidate is confident, attentive, and genuinely enjoys hospitality. You should have a natural ability to make guests feel recognized and cared for while maintaining the professionalism and energy of an upscale restaurant environment.
Responsibilities
- Warmly greet and welcome every guest with genuine enthusiasm and professionalism.
- Manage the flow of guests entering the restaurant and provide accurate wait-time estimates.
- Escort guests to their tables while creating a welcoming and personalized experience.
- Answer and manage incoming phone calls with polished, professional phone etiquette.
- Manage reservations and guest seating using OpenTable and/or the restaurant's reservation system.
- Maintain a fair and organized table rotation to support an efficient and balanced experience for the service team.
- Communicate guest preferences, special requests, celebrations, and other important details to servers and management.
- Maintain a clean, organized, and welcoming host stand and restaurant entryway.
- Monitor the dining room and assist servers, management, and fellow team members whenever needed.
- Anticipate guest needs and respond to questions or concerns with professionalism and a hospitality-first attitude.
- Maintain a positive, collaborative working environment and contribute to a strong team culture.
- Complete all opening, side-work, and closing responsibilities accurately and efficiently.
Qualifications
- Previous hosting experience in an upscale or high-volume restaurant environment is required.
- Exceptional guest-service and interpersonal skills.
- Warm, confident, and engaging personality with a genuine passion for hospitality.
- Ability to remain composed, organized, and attentive in a fast-paced environment.
- Experience with OpenTable or a comparable reservation system is strongly preferred.
- Excellent verbal communication and organizational skills.
- Strong attention to detail and ability to multitask effectively.
- Dependable team player who is willing to assist wherever needed.
- Professional appearance and demeanor at all times.
- Ability to stand, walk, and remain focused for extended periods.
- Availability to work a flexible restaurant schedule, including evenings, weekends, and holidays as needed.