Hostess

Summary:

The Host/Hostess is responsible for creating a welcoming environment for guests as they enter the restaurant. This role involves greeting and seating guests, managing reservations, and coordinating with the restaurant staff to ensure efficient service. The Host/Hostess plays a key role in setting the tone for a positive dining experience.

Key Responsibilities:

Guest Reception:

- Greet guests warmly and courteously as they arrive.

- Provide guests with accurate wait time estimates and manage the waitlist.

- Escort guests to their assigned tables and provide menus.

- Inform guests of the restaurant's services, offerings, and any special promotions.

Reservation Management:

- Manage reservations and seating arrangements using the restaurant's reservation system.

- Coordinate with the restaurant staff to accommodate special seating requests.

- Monitor dining room activity and maintain an efficient seating flow.

Customer Service:

- Address guest inquiries and resolve any issues or complaints promptly and professionally.

- Ensure that guests are comfortable while waiting and provide updates on table availability.

- Offer assistance to guests with special needs or requests.

Coordination with Staff:

- Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.

- Assist in maintaining the cleanliness and organization of the front-of-house area.

- Support servers and bussers by providing extra hands as needed during peak times.

Administrative Duties:

- Answer phone calls and handle guest inquiries and reservations.

- Maintain the host/hostess stand and area, ensuring it is organized and stocked with necessary supplies.

- Perform opening and closing duties as required.