Hostess, Lucky Noodles
Posted
- Delivers personalized service to our guests in line with Solaire Resort standards and Forbes Travel Guide Standards.
- Greets and acknowledges guests by following 10 feet and 5 feet rule of the company.
- Assists guests promptly with their inquiries.
- Takes and books reservation via phone call, e-mail, and face to face correctly.
- Checks the reservation list and informs the team on the bookings of the day.
- Escorts and seats the guest on their allocated or preferred table.
- Ensures menu are updated, grammatically correct, and immaculate in condition.
- Presents the beverage, food, and promotional menu.
- Answers the phone promptly (within 3 rings) and adhering to the Solaire Telephone Standards.
- Collects and records guest profiles and preferences.
- Maximizes the seating capacity of the outlet by properly allocating tables.
- Upsells and cross-sells food and beverage to our guests.
- Explains the description of menu items such as the ingredients, cooking method, preparation, appearance, taste, texture, temperature, and notable element.
- Bids gracious farewell to the guests upon exiting the outlet.
- Takes action to correct or rectify any guest concern.
- Inspects the area to ensure that all are in excellent condition and ready for operation.
- Maintains professional appearance at all times by following the standards in place.
- Follows at all times the CORE Values of Solaire Resort.
- Follows at all times the P&Ps, SOPs, and Sequence of Service of the company and of the department.
- Learns and maintains product knowledge of the food and beverage menu.
- Consistently updates knowledge on the property’s promotions and events.
Requirements
Reservation