Hostess

Job Description • Deliver exceptional guest service by greeting and seating guests, establishing rapport, and maintaining positive relationships with guests and colleagues • Handle all guest and internal complaints and inquiries courteously and efficiently, ensuring full resolution • Process guest bills accurately by computing charges, presenting checks, and managing payments including cash, credit cards, and refunds • Operate Micros POS and cash register systems to record transactions, compile reports, and display purchase totals • Verify authenticity of cash and credit cards and strictly adhere to Finance department cashiering and cash handling policies • Record daily transactions, reconcile cash register totals against cash on hand, and report any discrepancies • Maintain thorough knowledge of all food and beverage menu items to provide recommendations and up-sell alternatives • Ensure outlet operations meet minimum brand standards and align with Hyatt's F&B Vision, Mission, and Top 20 standards • Assist colleagues across departments in a supportive and flexible manner to ensure overall hotel success • Maintain high standards of personal presentation, grooming, and professional conduct at all times • Comply with all health, hygiene, safety, and fire regulations

Job Requirements • High school diploma with a minimum of 1 year of experience in a related professional area • Proficiency in English required; spoken and written Arabic preferred • Fully conversant with Micros POS and cash handling systems • Strong knowledge of food and beverage offerings and upselling techniques • Familiarity with current local and international F&B industry trends • Detail-oriented, reliable, and accountable with strong numerical accuracy • Team player with a positive, professional, and guest-focused attitude