Hostess

Summary:

The Host/Hostess welcomes members and guests and helps create a warm, organized dining experience. This position manages dining reservations, coordinates seating, and communicates with the service team to support smooth service and attentive hospitality.

Reports To: Dining Room Manager and Food & Beverage Manager

Supervises: None

Essential Duties and Responsibilities:

• Greet members and guests promptly and warmly, use names when known, confirm reservations, and escort parties to their tables.

• Manage reservations, changes, cancellations, walk-ins, and waitlists accurately in the club’s reservation system. Communicate expected waits honestly and keep waiting parties informed.

• Review reservations, table assignments, and special requests before service. Coordinate seating with the service team based on table readiness, party size, and server workload.

• Communicate arrivals, seating changes, celebrations, accessibility needs, and other relevant requests to the appropriate team members. Relay allergy information promptly to the server and manager.

• Answer telephone calls courteously, assist with dining inquiries and reservations, and take accurate messages or direct calls to the appropriate person.

• Respond to member and guest questions with accurate information about dining hours, club activities, and applicable policies. Seek assistance when unsure.

• Address concerns calmly and discreetly, and notify management promptly when an issue requires assistance or a decision beyond the position’s authority.

• Maintain accurate reservation notes and protect the confidentiality of member and guest information.

• Keep the hostess station, menus, and seating materials clean, organized, and ready for service. Complete assigned opening and closing duties and related administrative tasks.

• Follow club policies, grooming standards, and safety procedures. Explain policies courteously and involve management when needed.

• Work cooperatively with the dining, bar, reception, and other club teams. Perform other related duties as assigned.