Hosting Sales and Support Messaging Guide
Requisition #: R024054
Location Details: Serbia, Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Schedule: Monday to Friday, Weekly Rotating shifts - 2pm - 10pm and 5pm - 1am
What you'll get to do...
- You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- You will provide technical feedback on processes and procedures to reduce customer concerns
- You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
Your experience should include...
- Someone who wants to make a big impact on local businesses AND be part of a winning team
- Sale driven with 1+ years of sales experience
- Proven track record of exceeding monthly and quarterly sales goals
- A desire to develop and grow with an in-depth onboarding program and ongoing sales training and programs
- Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
- The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
- Supporting team members in solving technical queries
Ready to apply? Use this link and check out resources on how to prepare! Interview Preparation
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
In order to be eligible to apply for a new position internally, you must be in good standing in your current position, meaning you are not currently on any form of corrective action and you are maintaining a level of performance that is at or above the minimum performance standards for your current position. Any request for exceptions to this policy will be reviewed on a case-by-case basis. Please be courteous and inform your current manager that you are applying and connect with them prior to interviewing for any new position so they are able to assist you in any potential career path change.
How GoDaddy Uses AI in its Recruiting Process:
At GoDaddy, we use assistive AI tools to help identify how an applicant’s skills and experience align with the job-related criteria for the role. The tool does not make hiring decisions, automatically reject candidates, or evaluate personal characteristics unrelated to job qualifications, such as age, health, or other legally protected characteristics. The tool supports, but does not replace, our recruiters’ and hiring managers’ independent review and evaluation of applications. Details about the personal data we process as part of your application and your privacy rights are available in our Applicant Privacy Policy:
As published by greenhouse · 19 questions · 3 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (3)
- If you are a former employee, please indicate your GoDaddy work email address (if you remember). optional
- If you selected "Employee Referral", please list the referring employee's name. optional
- LinkedIn profile (if you do not have one or if you prefer not to provide one, enter N/A):
Pick from a list (13)
- GoDaddy Employment History:
- Do you have the legal right to perform this role in the country in which you are applying?
- Is your right to work based (either now or in the future) on obtaining a visa, work permit or equivalent?
- Are you related to, or have you had (now or previously) a close personal or business relationship with, any current GoDaddy employees? Relevant business relationships include joint business ownership, shared investments or other financial interests.
- Have you ever previously interviewed with GoDaddy or any of its subsidiaries (123-Reg, Freedom Voice, HEG, Media Temple, Main Street Hub, Sellbrite, Sucuri, etc.)?
- Have you been introduced to GoDaddy or any of its subsidiaries by a recruitment agency within the last 12 months?
- Have you ever been offered employment with GoDaddy or any of its subsidiaries (123-Reg, Freedom Voice, HEG, Media Temple, Main Street Hub, Sellbrite, Sucuri, etc.)
- How did you hear about us?
- Do you have the ability to work remotely from your home location?
- Do you have the ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls? Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law.
- This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources. Do you have a smart phone or smart device that meets these criteria?
- In addition to email communications, GoDaddy utilizes a SMS/WhatsApp texting tool to send quick updates and communicate with you throughout our candidate processes. GoDaddy Executives do not contact candidates or employees by SMS or WhatsApp. Per GoDaddy policy, we will never text you a link to click. Please indicate below if you wish to receive SMS/WhatsApp messages from GoDaddy. Standard messaging and data rates may apply.
- By submitting your application: (i) you confirm that the information you provide is accurate and complete to the best of your knowledge and you will inform us immediately if you subsequently become aware of any errors or inaccuracies; (ii) you acknowledge you are applying for a role with a company within the GoDaddy group, details of which will be provided at a later stage of the recruitment process if applicable; and (iii) you confirm you have read and understood the terms of our privacy policy (https://www.godaddy.com/legal/agreements/privacy-policy?isc=gdbb3376d). If you have questions regarding the application process or experience technical issues, please email myrecruiter@godaddy.com. If you have questions about our privacy practices, please email privacy@godaddy.com.
Written answers (3)
- If you answered "yes" to the above, please provide details. optional
- If yes, what is the name of the employee(s) and the nature of the relationship (e.g. spouse, sibling, business partnership, etc.) optional
- What is the soonest you would be able to start?