HOT149 - Rest 2 Server

Job Title:Server

Company: Shamin Hotels

Organizational Structure:

Department: Food and Beverage

Reports To: Restaurant Manager, Food and Beverage Director

Supervision:None

Pay Structure: Paid Bi-weekly

Position Overview:

As a Restaurant Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a courteous and efficient manner.

Essential Job Functions:

Greeting Guests: Welcome guests to the restaurant in a friendly and welcoming manner, and escort them to their tables.

Menu Knowledge: Have a thorough understanding of the menu offerings, including food and beverage options, specials, and promotions, and be able to provide recommendations to guests as needed.

Order Taking: Take food and beverage orders from guests accurately and efficiently, ensuring special requests or dietary restrictions are noted and communicated to the kitchen staff.

Serving: Serve food and beverages to guests in a timely and professional manner, ensuring accuracy and presentation standards are met.

Upselling: Utilize suggestive selling techniques to promote additional menu items, specials, or beverages to enhance the guest experience and increase sales.

Table Maintenance: Monitor and maintain cleanliness and organization of assigned tables and dining areas throughout the meal service.

Guest Interaction: Engage with guests in a courteous and attentive manner, addressing any questions or concerns they may have and ensuring their needs are met throughout their dining experience.

Billing and Payment: Present bills to guests, process payments accurately, and handle cash and credit card transactions following established procedures.

Teamwork: Collaborate with kitchen staff, bartenders, and other restaurant team members to ensure smooth operations and excellent service.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.