Hotel Administrative Specialist

What We Need
Corpay is currently looking to hire a Hotel Administrative Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will support the Hotel Department with administrative duties, including task manager maintenance, claim assignment, electronic filing, and other operational support. You will report directly to the Hotel Operations Manager and regularly collaborate with Hotel Department team members and internal operational partners.
How We Work
As a Hotel Administrative Specialist, Corpay will set you up for success by providing:

Assigned workspace in the St. Charles, IL office
Company-issued equipment
Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

Maintaining Task Manager by moving tasks to the appropriate pages and assigning them to employees
Assisting with taking and entering new claims
Entering new claims into the ACT Database and ensuring accurate, complete information through the MyALE Claims portal
Assigning and distributing new claims to Hotel Coordinators based on the shared run-rate document
Assisting with projects assigned by the Hotel Operations Manager or Lead Administrative Coordinator
Filing and updating electronic documentation in the ACT Database and ensuring accurate, complete information
Assisting with policyholder text-notification execution and maintenance
Calling hotels to confirm checkouts and completing other HSS tasks as assigned
Assisting with HA collections by sending reminder emails and calling clients
Calling hotels to confirm client check-ins when the Hotel Night Audit is unable to do so
Updating card limits and end dates through the JP Morgan SUA Program
Confirming that hotels have received paperwork for new bookings
Performing other duties as assigned

Qualifications & Skills

High school diploma or equivalent preferred
2 or more years of job-related experience preferred
Computer proficiency in Microsoft Office, including Excel, Word, and Outlook
ACT program experience preferred
Excellent verbal and written communication, organization, problem-solving, multitasking, and teamwork skills
Strong attention to detail and accuracy
Strong business acumen and sound judgment
Ability to establish and maintain healthy working relationships with team members
Ability to assist coworkers with tasks

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Pay Transparency
The expected hourly range for this position is $16-$17, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.