Hotel All-Rounder Part Time - Mercure Newcastle

Closer to home, and conveniently located in beautiful Newcastle on NSW's coast, the Mercure Newcastle is looking for a Part Time Hotel All-Rounder to join the team. Only 2 hours from Sydney but classified as “regional" for some visa requirements a sea change may be just what you are looking for.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Shifts in Food & Beverage & Front Desk
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Your Skills and experience include:

• Previous customer service experience, preferably in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!