Hotel Assistant Manager-S

ESSENTIAL FUNCTIONS:
• Manage daily hotel operations to a 4-star level of service delivery
• Oversight of Housekeeping and Front Desk
• Ability to report daily ADR, room occupancy and forecasting
• Must be able to maintain and update night audit procedures as necessary for business operations
• Provide leadership, coaching, training and development of subordinates
• Manage budgets and financial plans including cost controls
• Setting and achieving sales and profit targets
• Address problems and troubleshooting
• Coordinate with other departments to ensure issues are handled in a timely manner
• Address and resolve customer service needs
• Ensure compliance with licensing laws, health and safety, and other statutory regulations
• Ensure that all shifts have accurate staffing levels and cover if necessary
• Create, modify and coach to superior guest service standards
• Handle guest issues and complaints efficiently and professional
• Coach, counsel, and manage departments efficiently
• Ensures all department policy and procedures are followed
• Learn and use all computer systems at an advanced level
• Identify system issues and work towards resolution with the appropriate departments
• Train, or directly oversee the training process, of all new team members
• Evaluate and implement refresher courses for existing team members as needed
• Address any policy violations, or issues, amongst staff on all shifts
• Assist with housekeeping as needed

JOB PREREQUISITES:
• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning
• Above average computer skills
• Knowledge of the daily operations involved in managing a hotel.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.