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Hotel Call Center | In House Guest Calls | Hilton VB Oceanfront

Open 31d

Shamin Hotels – Hilton Virginia Beach Oceanfront
Position: Hub Team Member / PBX Operator (Front Desk Support)

Available Shifts - Sat/Sun 7-3, 3-11 Monday - Friday 3-11

The Hilton Virginia Beach Oceanfront is seeking a Hub Team Member / PBX Operator to join our Front Office team. This role operates behind the scenes as the communication and coordination center of the hotel — supporting guests, connecting departments, and ensuring requests are handled quickly and accurately.

This position is ideal for someone who enjoys problem-solving, multitasking, and creating memorable guest experiences through thoughtful service and strong communication.

What You’ll Do

  • Answer and manage in-house and external calls with professionalism and warmth
  • Coordinate guest requests including amenities, service needs, and information
  • Dispatch requests to appropriate departments and follow up to completion
  • Support the Front Desk team with guest communication and service recovery
  • Provide local information and assist in creating special guest experiences
  • Monitor multiple systems simultaneously (phones, tablets, hotel software)
  • Track and document requests to ensure timely service delivery

What We’re Looking For

  • Strong customer service mindset and positive communication style
  • Comfortable using multiple technologies including phones, tablets, and hotel systems
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with strong follow-through
  • Team-focused and collaborative with all hotel departments
  • Hotel experience preferred; customer service experience accepted in lieu

Why This Role Matters
The Hub Team Member helps shape the guest experience from behind the scenes. You’ll play a key role in resolving problems, fulfilling requests, and creating thoughtful touches that make our hotel a place travelers choose again and again.

Schedule & Environment

  • Front Office environment
  • Evenings, weekends, and holidays may be required
  • Fast-paced, guest-focused setting

Join a team that values Teamwork, Ownership, and Passionate Service, and help us deliver exceptional experiences at the Hilton Virginia Beach Oceanfront.

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