Hotel Clerk
Summary
Check guests in/out, handle reservations, and resolve issues at a hotel front desk using basic software and cash handling.
Responsibilities:
- Sell rooms utilizing excellent customer service skills and yield management
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
- Complete all registration forms and computer input
- Retrieve and distribute room keys
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports
- Balance all transactions at the end of shift (audit out)
- Operate manual procedures in the event of computer failure
- Other duties as assigned by management
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.