Hotel Customer Service Agent NF-02

This position is located at USAG Stuttgart, Stuttgart Lodging, Panzer and Kelley Hotels, Stuttgart, Germany. This announcement will have a first cut-off date of 14-AUG-2026. Applications prior to that date and found eligible will be given first consideration. Additional referral lists may be issued as vacancies are needed. Incentives and Bonuses Incentives will not be paid.

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.

Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.

Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.