Hotel Customer Service Agent NF-02

This position is located at USAG Italy - MWR, Casa Toscana Army Lodging, Livorno, Italy. Incentives and Bonuses Incentives will not be paid.

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.

Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.

Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.

Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.