Hotel Engineering & Maintenance Manager

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. We are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking an experienced Hotel Engineering & Maintenance Manager to lead all engineering, preventive maintenance, and repair operations for the hotel, including guestrooms, restaurants, meeting and event spaces, spa, fitness center, public areas, pools, and back-of-house facilities.

As a key member of the leadership team, you will ensure our facilities are safe, beautiful, and operating seamlessly while delivering the exceptional guest experience expected of a luxury resort. This hands-on leader develops people, drives operational excellence, and fosters a culture of craftsmanship, accountability, and preventive maintenance.

Working closely with the Maintenance Manager – Condominiums, you'll coordinate resort-wide emergency response, capital planning, and shared engineering resources while maintaining primary responsibility for the Hotel and its associated facilities.

WHAT YOU'LL DO

Hotel Maintenance Operations

• Lead the day-to-day maintenance and engineering operations for the hotel facilities.
• Supervise, schedule, coach, and develop the Hotel Maintenance team.
• Ensure guestrooms, public spaces, restaurants, spa, meeting rooms, pools, and mechanical spaces remain in excellent condition.
• Champion a culture where preventive maintenance, craftsmanship, and attention to detail ensure guests experience facilities that are consistently clean, safe, functional, and guest-ready.
• Conduct routine inspections, maintain organized engineering work areas, and respond promptly to guest requests, operational emergencies, and critical building system issues.
• Manage small capital improvement projects, guestroom renovations, equipment replacements, and facility upgrades from planning through completion.

Preventive Maintenance

• Develop and oversee a comprehensive preventive maintenance program.
• Oversee routine inspection, testing, and maintenance of: HVAC systems, plumbing systems, electrical systems, guestroom equipment, boilers and hot water systems, kitchen equipment, laundry equipment, pools and spas, and fire and life safety systems
• Monitor work order completion and implement preventive maintenance strategies that maximize equipment reliability, minimize guest disruption, and preserve the appearance of the resort.

Team Leadership

• Hire, train, mentor, and evaluate maintenance associates.
• Conduct regular safety meetings and technical training.
• Coordinate after-hours coverage and on-call schedules.
• Coach team members to deliver service interactions that reflect luxury hospitality standards whenever they encounter guests.
• Build a culture of accountability, craftsmanship, professionalism, and exceptional guest service through coaching, recognition, and continuous development.
• Partner closely with the Maintenance Manager – Condominiums to coordinate staffing, emergency response, shared resources, preventive maintenance initiatives, and resort-wide operational priorities.

Guest Experience

• Respond promptly to guest maintenance requests with professionalism, empathy, and a sense of urgency.
• Resolve guestroom maintenance concerns quickly while minimizing inconvenience and restoring the guest experience whenever possible.
• Partner closely with Housekeeping and Guest Services to maintain room readiness and maximize guest satisfaction.
• Anticipate maintenance needs before they become guest concerns through regular inspections and preventive care.

Vendor & Contractor Management

• Coordinate vendors and contractors, review proposals, ensure compliance with resort safety and quality standards, and minimize disruption to guests and operations.
• Manage inventory of maintenance supplies, tools, and equipment.
• Collaborate with the Maintenance Manager – Condominiums to coordinate vendors, contractors, equipment, and major projects that impact multiple areas of the resort.

Safety & Compliance

• Maintain compliance with all applicable OSHA, fire, health, and building code requirements.
• Oversee fire alarm, sprinkler, emergency lighting, and life safety inspections.
• Conduct regular safety inspections while maintaining accurate engineering documentation and maintenance records.
• Promote a safe work environment throughout the property.

Financial Responsibility

• Assist in developing and managing the Hotel Maintenance operating budget.
• Monitor expenses and purchasing.
• Recommend capital improvements and equipment replacement plans.
• Identify operational improvements that enhance efficiency, preserve resort assets, and support long-term capital planning in partnership with the Maintenance Manager – Condominiums and resort leadership.