Hotel Front Desk Agent

**$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire **Team member must be in good standing to qualify for Bonus Pay out (no documented performance in their employee file) **Team Members Will Enjoy:

• FREE GAS (up to $3,900 annual value) or free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

Responsibilities include but are not limited to:

• Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.