Hotel Front Desk - Night Auditor

Company Description

The Oshkosh Waterfront Hotel is a newly remodeled 176-room hotel soon to be the only full-service Marriott property in our area. Located on the riverfront in downtown Oshkosh WI, the hotel offers stunning views of the Fox River and Lake Winnebago. It is an ideal setting for meetings, conferences, corporate events, and weddings.

Position Description

This is a part-time, overnight front desk position responsible for answering phones, checking guests in/out, balancing daily transactions, and handling guest issues as they arise.

Job Duties

• Act as the Guest Services Representative and first point of contact for hotel guest during the night time hours (11pm - 7am).
  
• Perform audit procedures and run reports on a nightly basis.
• Manage wake-up call requests.
• Act as the Manager on Duty during night time.
• Prepare the front office for the morning shift and resets day's business.
• Attend front office meetings when required.

• High School diploma or equivalent; two-year college degree is strongly preferred.
• Two years of hotel night audit experience is preferred.
• Proficient in math.
• Proficient with phones and computers.
• Speak and write clearly and effectively.
• Excellent communication and problem-solving skills.
• Ability to resolve conflicts as they arise.
• Ability to work a flexible schedule, including weekends and holidays.

The Oshkosh Waterfront Hotel is an Equal Opportunity Employer.

Please review the Equal Employment Opportunity Posters at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm