Hotel Front Office Executive (Duty Manager)

JOB SCOPE

The Hotel Duty Executive (Duty Manager) will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.
2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.
3. Escort VIP guests to their rooms and show them the amenities within the rooms.
4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.
5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.
6. Provide concierge services to the guests during their stay with the Hotel.
7. Other Duty Manager duties assigned by management and manager.

JOB REQUIREMENTS

• Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
• Possess at least 2-3 years of experience in the same capacity in the Hotel industry.
• Excellent customer service skills in handling large group check in and check out services.

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits