Hotel & Fuel Station Operations Manager Department

Job Purpose

The Hotel & Fuel Station Operations Manager will be responsible for the overall day-to-day management of the hotel and fuel station. The role will oversee staff, customer service, sales, stock management, financial controls, safety, compliance, maintenance, and general business performance.

Hotel Operations

• Oversee the daily operations of the hotel, including reception, housekeeping, restaurant, and kitchen operations.
• Ensure high standards of cleanliness, hospitality, and customer service.
• Monitor bookings, room occupancy, sales, and revenue.
• Supervise hotel staff and prepare duty schedules.
• Handle customer complaints and ensure timely resolution.
• Monitor food, beverage, and other hotel stock to control wastage and costs.
• Ensure proper cash handling and daily reconciliation.

Fuel Station Operations

• Oversee the daily operations of the fuel station.
• Monitor fuel deliveries, stock levels, sales, and daily fuel reconciliation.
• Ensure accurate recording of fuel received, sold, and remaining in stock.
• Supervise pump attendants and other station employees.
• Monitor cash collections, reconciliation, and banking.
• Identify and report fuel losses, variances, or operational irregularities.
• Ensure the fuel station is clean, safe, and professionally maintained.

Staff Management

• Supervise, motivate, and evaluate staff across both operations.
• Prepare duty rosters and monitor attendance and punctuality.
• Ensure employees follow company policies and procedures.
• Address performance and disciplinary issues in accordance with company procedures.
• Identify staff training and development needs.

Financial & Business Management

• Monitor daily, weekly, and monthly sales performance.
• Control operational costs and minimize wastage.
• Monitor revenue and profitability for both the hotel and fuel station.
• Ensure proper handling and accountability of company funds.
• Prepare regular management and performance reports.
• Identify opportunities to increase revenue and improve profitability.

Health, Safety & Compliance

• Ensure compliance with applicable hotel, occupational health and safety, environmental, and fuel station regulations.
• Ensure proper fuel handling and storage procedures.
• Maintain fire-safety equipment and emergency procedures.
• Conduct regular safety and operational inspections.
• Ensure all required licenses, permits, and statutory requirements are maintained.
• Report accidents, incidents, and safety concerns promptly.

Maintenance & Asset Management

• Ensure buildings, equipment, fuel pumps, and other company assets are properly maintained.
• Coordinate preventive maintenance and repairs.
• Monitor contractors and service providers.
• Maintain proper maintenance records.

Customer Service & Business Development

• Maintain excellent relationships with customers and suppliers.
• Develop initiatives to increase hotel occupancy, restaurant sales, and fuel sales.
• Monitor customer feedback and implement service improvements.
• Identify new business opportunities and revenue streams.
• Maintain the professional image and reputation of the business.

Key Performance Indicators

• Hotel occupancy and revenue growth
• Fuel sales volume and revenue
• Restaurant and food & beverage sales
• Customer satisfaction
• Fuel and stock reconciliation accuracy
• Cost control and reduction of wastage
• Staff productivity and attendance
• Compliance with safety and statutory requirements
• Overall business profitability

Qualifications & Experience

• Diploma or degree in hospitality management, business management, operations management, or a related field.
• At least 3–5 years' relevant experience in hotel management, fuel station management, retail operations, or general operations management.
• Experience managing multiple business operations will be an added advantage.
• Strong leadership, financial management, stock control, and staff supervision skills.
• Good communication, reporting, and problem-solving skills.
• Computer literacy is required.
• Ability to work flexible hours, including weekends and public holidays.

Personal Attributes

• Honest and trustworthy
• Strong leadership skills
• Results-oriented
• Customer-focused
• Highly organized and detail-oriented
• Good problem-solving skills
• Strong financial and operational discipline
• Ability to work under pressure