HOTEL GENERAL MANAGER

JOB DESCRIPTION

General Manager

REPORTS TO

Vice President

Company Description

Tower Hospitality is a focused hotel owner/operator and management company of several major hotel brands within the South NJ market. We offer a competitive salary, medical benefits, matching 401k plan, PTO and the opportunity for advancement.

Role Description

We are seeking a skilled and motivated General Manager to oversee the day-to-day operations of our “Newly Remodeled” Holiday Inn Express & Suites Vineland NJ location in Vineland, NJ. This is a full-time on-site role.

SUMMARY

The General Manager is responsible for creating and maintaining customer‐driven operations with a vision that inspires hotel associates to do their very best. The GM will oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service and strive to achieve the hotel’s financial objectives to its ownership. This position requires experience in all phases of hotel management, including sales, marketing, human resources, food and beverage, budgets, forecast, management rooms, housekeeping and maintenance.

JOB DUTIES

• Train associates in the various departments on how to perform their job duties to the best of their abilities while in accordance with established objectives, policies and procedures set by the management company
• Keep “open communication” between corporate, management and associates
• Have full knowledge and understanding of the company handbook, SOP’s and processes while adhering and enforcing those in a fair and consistent manner
• Provide disciplinary action when needed or if necessary
• Provide associates with the tools they need to perform their jobs
• Take immediate actions on problems that are encountered within the Hotel
• Participate and conduct Daily/Weekly/Quarterly team meetings
• Promote teamwork and associate moral
• Hiring, disciplining and terminating of all employees will be adhered in conjunction with the corporate HR department
• Evaluate assigned staff performance on a ninety‐day and annual basis
• Maintain personnel files and records in compliance with the corporate policies and procedures
• Coordinate Orientation program with newly hired associates following HR guidelines
• Forecasting and budgeting annually in conjunction with the corporate controller, as well as achieving and monitoring the hotel business plan
• Complete monthly performance review sheets to determine whether budgeted operational goals have been achieved and analyze variances
• Monitor department salary and hourly wage structure
• Learn, understand, and refer to the Standard Operating Procedures manual
• Follow safety and security procedures and rules
• Have an enthusiastic, optimistic, and helpful attitude to all associates and guests
• Assist other Team members and/or Managers when needed
• Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand service standards are achieved
• Resolve all service issues via written communication or phone calls to complete satisfaction of hotel customers
• Recognize associates for demonstrating outstanding service initiative with guests and fellow associates
• Understand competitive market conditions and communicate this information with the sales team
• Participate in developing hotel’s direct sales plan, pricing strategy. Ensure group meeting arrangements are completed and executed
• Represent the hotel in the market and develop relationships with key accounts
• Review inventory control and selling strategy daily
• Perform hands‐on duties as needed to deliver guest services
• Ensure meal service meets proper food handling sanitation requirements
• Responsible for sanitations standards via daily inspection of 10% of total guest rooms, public area, grounds, storage/work areas and all food service areas
• Ensure that preventative maintenance programs are completed on schedule and meet brand quality standard and accommodate the safety and comfort of guests and associates
• Maintaining adequate ordering/receiving and inventory controls for all departments
• Any other duties and responsibilities as required or requested by the Corporate Office

BENEFITS

• Team Travel Benefits
• PTO
• Matching 401K
• Medical, Dental
• Bonus Program