Hotel Housekeeping Supervisor
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Directs institutional housekeeping program to ensure clean, orderly and attractive conditions of hotel rooms and public areas.
- Establish standards and procedures for housekeeping employees.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Comprehends and practices the Horseshoe standards during inspections.
- Attends all required training classes and implement his/her gained knowledge in his/her job.
- Inspects and evaluates the physical condition of the assigned rooms and public areas.
- Submits to management recommendations for maintenance related issues.
- Periodically inventories supplies and equipment.
- Checks on the equipment’s working condition.
- Trains new employees based on the department’s standards.
- Completes and discusses evaluations with team members.
- Takes full responsibility to the daily assigned area (reassign if it is necessary during the day).
- Addresses in a professional manner any guest and employee related complaints.
- Resolve guest and employee related problems.
- Counsels and coaches team members on work related issues; issuing progressive discipline when necessary.
- Support and maintain Horseshoe courtesy guidelines.
- Performs other duties as assigned by the manager.
- Must be able to maneuver to all areas of the hotel
- Must be able to lift up to 10 pounds
- Must be able to bend, reach, kneel, twist and grip items while working in assigned areas.
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.