Hotel Operations Manager
Newport Oceanfront Inn Hotel Operations Manager
We are seeking an experienced Operations Manager reporting to the General Manager to help oversee the daily operations of housekeeping and the front desk for Inn at Nye Beach in Newport, OR. The ideal candidate will be responsible for managing staff, training and development, ensuring guest satisfaction, and maximizing profitability.
Responsibilities:
- Support in all aspects of hotel operations, including front desk, housekeeping, maintenance, and common-area attendants.
- Develop alongside Operational Leaders to implement policies and procedures to ensure efficient and effective operations.
- Hire, train, and supervise a diverse team to provide excellent customer service and maintain high standards.
- Monitor and analyze financial performance, including revenue, expenses, and profitability.
- Ensure compliance with all health, safety, and licensing regulations.
- Handle guest inquiries, concerns, and complaints professionally and promptly.
- Collaborate with sales and marketing teams to drive revenue and occupancy.
- Work closely with all departments to ensure seamless communication and consistent style for smooth operations.
- Maintain a positive working relationship with vendors, suppliers, and other partners.
Qualifications:
- 2-5 years of previous experience in hotel management or a related field.
- Strong leadership and communication skills.
- Attention to detail and understanding of the following policies and procedures
- Excellent organizational and time management abilities.
- Knowledge of hotel operations, including front desk and housekeeping.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- A bachelor's degree in hospitality management or a related field is a plus, but not required.
- Spanish-speaking a plus
Benefits
- Medical, dental, and vision insurance offerings
- 401k plan with company match
- Employee discounts
- Employee rates at sister properties
- Paid time off