Hotel Reservation Manager

IntercityHotel Riyadh Malaz is seeking an experienced, dynamic, results-driven Reservation Manager to lead our reservations function and contribute to the hotel's revenue growth.

As part of an international hotel brand under H World International, the successful candidate will play a key role in maximizing room revenue, optimizing occupancy and average daily rate (ADR), managing distribution channels, and ensuring an efficient reservation process.

The position requires strong commercial awareness, excellent leadership skills, and hands-on experience with hotel reservation systems, online distribution platforms, and revenue management strategies.

Key Responsibilities

• Manage and supervise daily reservation operations, ensuring accuracy, efficiency, and excellent guest service.
• Maximize room revenue through effective inventory management, pricing implementation, and reservation conversion.
• Monitor daily occupancy, ADR, RevPAR, pickup, booking pace, cancellations, and no-shows.
• Manage room availability, restrictions, and rates across Opera PMS, OTAs, GDS, and other distribution channels.
• Ensure accurate implementation of corporate contracts, negotiated rates, group bookings, and promotional offers.
• Coordinate closely with Sales, Front Office, and Revenue Management to optimize business performance.
• Monitor OTA performance, booking trends, channel production, and reservation discrepancies.
• Prepare daily, weekly, and monthly reservation reports, forecasts, and business analysis.
• Handle group reservations, room blocks, special requests, and VIP bookings.
• Ensure proper handling of modifications, cancellations, deposits, and payment guarantees.
• Train, supervise, and evaluate reservation employees to maintain high productivity and service standards.
• Identify opportunities to increase direct bookings, reduce distribution costs, and improve overall profitability.
• Ensure compliance with hotel brand standards, reservation procedures, and company policies.

Qualifications & Requirements

• Minimum 3–5 years of hotel reservations experience, including at least 2 years in a supervisory or managerial role.
• Previous experience in a 4-star or 5-star international hotel, preferably in Riyadh or Saudi Arabia.
• Strong working knowledge of Opera PMS is essential.
• Good understanding of OTAs, channel managers, GDS, and hotel distribution systems.
• Strong knowledge of revenue management principles, forecasting, pricing, and market segmentation.
• Excellent analytical, communication, organizational, and leadership skills.
• Proficiency in Microsoft Excel and hotel reporting.
• Fluent English required; Arabic is an advantage.
• Ability to work under pressure and achieve revenue targets.

Working Hours

Full-time position, with working hours and days according to hotel operational requirements and Saudi labor regulations.

Benefits

• Competitive salary package based on qualifications and experience.
• Medical insurance.
• Annual leave and public holidays in accordance with Saudi labor law.
• Professional development and career growth opportunities.
• Opportunity to work with an established international hotel brand.

How to Apply

Interested candidates with relevant hotel experience in Riyadh are encouraged to apply with an updated CV.

Join IntercityHotel Riyadh Malaz and contribute to our continued growth, commercial success, and commitment to hospitality excellence.

Skills

Hotel Reservations Management

OPERA Property Management System (PMS)

Revenue Management

Online Travel Agencies (OTA)

Inventory Management

Hotel Distribution Management

Demand Forecasting

Team Leadership