HOTEL RESERVATIONS AGENT

Roles & Responsibilities

Job Responsibilities

· Answer telephone calls and emails on enquiries and confirmed bookings for room reservations

· Ensure that all reservations are accepted, recorded and confirmed in accordance with the company policy

· Enter room reservation requests and enter rooming lists

· Handle modifications and cancellations of existing reservations according to guests’ requests, adhering to hotel policies and procedures

· Provide daily reports on Reservations Statistics, including daily & weekly pick up

· Manage and follow up on all deposit payments and ensure that the payments are received and communicated on time to Finance department and Front Office prior to the guest or group arrival

· Manage no-show charges and cancellation fees ensuring proper documentation and processing

· Ensure all correspondence are replied within 24 hours on a working day

· Resolve booking issues or discrepancies professionally

Job Requirements

· Must have experience in working with computers, especially with Word and Excel

· Familiar with hotel operations technology and distribution channels

· Fluent in spoken and written English to handle emails/telephone calls

· Ability to work independently as well as a team player