HOTEL SALES MANAGER

Position Summary

The Hotel Sales Manager is responsible for soliciting, proposing and contracting group, convention center and catering contracts for business. This position is responsible for achieving revenue goals within set markets for quantity of sleeping rooms, average daily rate, food and beverage revenue, audio visual, annual budgeted revenue per available room, and guest satisfaction scores. Additionally, this position manages, coordinates and communicates the needs of the groups to the operation departments of the hotel in the form of the Banquet Event Order, Group Cover Sheet, verbally and by email.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Responsible for meeting booking and service goals.
2. Actively participates in daily stand ups, weekly sales meetings and for attending pre and post-convention meetings to understand group needs, where applicable.
3. Proactively solicits and qualifies new business in assigned market.
4. Responds to incoming business opportunities within 24 business hours.
5. Sets and monitors market specific SMART quarterly action plans.
6. Provides accurate, complete and effective turnover to Conventions Services.
7. Interacts with guest to obtain feedback on product quality, service levels and effectively responds to guest problems and complaints.
8. Effectively communicate client’s needs and challenges to the operations team to ensure appropriate services are being offered and challenges are overcome.
9. Participates in all sales blitzes, attends industry events and trade shows to maximize hotel sales and revenues.
10. Effectively develops relationships within the community to strengthen and expand customer base for group sales opportunities.
11. Conducts creative and memorable site tours.
12. Establishes client rapport, entertains qualified potential clients in accordance with the SOPs.
13. Ensures that current and prospective client databases are maintained.
14. Responsible for catering functions from development of initial contact with client through final billing of event.
15. Establishes preferred vendor recommendation lists for resort.
16. Negotiates function space, minimum revenue commitment, food and beverage prices, room rates, room blocks, and hotel services within approved departmental booking guidelines.
17. Creates an environment of teamwork through strong communication, mentoring, and providing guidance, support, and appreciation for team members contributions.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs other job-related duties as assigned

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of Delphi, SMS, and Microsoft Office to include Word, Excel, Power Point, Outlook, and Internet marketing.

2. Must possess strong presentation, negotiating, creative selling and prospecting skills.

3. Must be able to prioritize and complete tasks based on due dates and revenue generation.

4. Must possess effective and creative problem-solving skills.

5. Team player with a professional, friendly demeanor with a positive attitude. Ability to foster a cooperative and successful work environment.

6. Excellent customer service skills and group event survey scores pertaining to goals.

7. Must possess strong organizational and time management skills for most effective results.

8. Ability to negotiate contracts and close on best business opportunities for the hotel based on market conditions and hotel needs.

9. Ability to conduct independent research.

10. Knowledge of the overall hospitality market – competitors’ strengths and weaknesses, economic trends, supply and demand and ability to sell against them within given market segment.

11. Knowledge of food and beverage operations procedures and controls.

12. Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.

13. Ability to analyze event requests and assess catering product and equipment requirements.

14. Ability to generate revenue through event sales.

15. Ability to work long hours, 5-6 days per week.

16. Must read, write and speak the English language at a level sufficient to efficiently perform the functions of the position.