Hotel Services Manager

Key duties

• Lead, roster and mentor front office/concierge/housekeeping teams.
  

• Own guest experience: check-in/out, service recovery, VIPs and complaints.
  

• Drive housekeeping productivity and quality; coordinate contractors/linen.
  

• Maintain PMS/channel-manager accuracy; reconcile daily reports.
  

• Monitor KPIs (occupancy, ADR, RevPAR, CSAT) and report weekly.
  

• Ensure WHS, fire safety, training and incident management.
  

• Coordinate maintenance requests and preventative schedules.
  

Skills

• People leadership and coaching
  

• PMS & channel-manager proficiency
  

• Guest recovery and escalation handling
  

• Workforce planning & rostering
  

• WHS/risk awareness
  

• Supplier & inventory control
  

Qualifications and experience

• AQF Diploma (or higher) desired or at least 3 years’ relevant hotel/serviced-apartment supervisory experience
  

• Proven performance in 7-day resort operations and high-occupancy periods.
  

• Confident with Microsoft 365 and operational reporting.
  

Equal Opportunity & Work Rights: We welcome applicants of all backgrounds. To be considered for a role you must have unrestricted rights to work in Australia.
Only shortlisted candidates will be contacted.
Position is advertised by At Ease Solutions on behalf of On The Beach Noosa