Hotel Spa Receptionist

Join our team as a Spa Coordinator!Be the welcoming face of a luxury spa experience. As a Spa Coordinator you will play a key role in creating memorable guest experiences from the moment guests arrive until they depart. Combining exceptional customer service, administrative expertise, and attention to detail, you will help ensure smooth daily operations while promoting spa services, supporting retail sales, and delivering a warm, professional, and personalized experience for every guest.
Job Purpose:
Greets guests, answers incoming calls, books appointments for spa services, and provides guest service while in the Spa.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time.

Provides guest service by welcoming all guests entering the spa and salon, providing assistance and/or instruction in the use of the spa facilities and services, providing robe, slippers, towels, water, answering incoming calls, greeting callers, visitors, and team members in a friendly and courteous manner, providing spa and salon treatment options, informing guest of promotions and specials, scheduling requested treatments, and promptly notifying Spa and Retail Leadership of guest comments and/or complaints.
Provides accounting of sales transactions during shift by entering cash transactions into the Point-of-Sale System, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against the generated cashier report following established procedures, and reporting discrepancies to the Spa Leadership.
Ensures spa merchandise is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and rearranging merchandise in display cabinets, and cleaning cashier stations according the established procedures.
Ensures Spa inventory is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and cleaning stations according to established procedures.
Maintains department equipment, materials, and fixtures by ensuring all products and promotional materials are available and visible at the spa desk and display racks, cleaning and removing debris from counters, cupboards and equipment, maintaining orderly storage area, transporting materials and equipment to various spa rooms as needed, notifying manager of any of any damaged, broken or inoperable equipment and when materials or supplies are low and need to be reordered, placing used linens in appropriate area, and performing other maintenance and cleaning tasks are assigned by the manager.
Provides administrative support to the department by documenting and forwarding reports, complaints, suggestions, and recommendations to the Spa & Retail Leadership, assisting with the coordination of Spa promotions and sales events, and distributing promotional merchandise as directed.

Job Specifications:
Education and Experience:
Essential:

1 year of guest service experience
6 months of receptionist experience
6 months of cash handling experience

Desirable:

Spa or Resort Spa environment
High School Diploma or G.E.D.
Hospitality experience

Skills and Knowledge:
Essential:

Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to prioritize and perform multiple tasks and assignments
Ability to perform simple mathematical calculations
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit money
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Ability to perform data entry
Ability to appear for work on time
Ability to complete forms and documents
Ability to sit and stand for up to eight hours at a time
Ability to routinely lift up to 30 lbs.
Ability to bend, stoop, push, and pull
Ability to accept constructive criticism
Ability to maintain confidentiality
Ability to work weekend and holiday shifts
Ability to avoid participating in gossip or promoting gossip in any form
Ability to perform other related duties as required by management

Desirable:

Multi-lingual

Supervisory/Managerial Accountability:
Direct: None
Indirect: None