Hotel Supervisor Based in Siaya County

Job Title: Hotel Supervisor Based in Siaya County

Location: Siaya County

Industry: Hospitality

Employment Type: Full-time

The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.

• Supervise daily hotel operations including front office, housekeeping, and food & beverage services.

• Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.

• Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.

• Monitor staff attendance, performance, and adherence to hotel policies and procedures.

• Ensure cleanliness, safety, and hygiene standards are maintained at all times.

• Support training and onboarding of new staff to improve service delivery and teamwork.

• Assist in inventory control and proper use of hotel resources.

• Identify operational challenges and proactively recommend improvements.

• Prepare basic reports and provide regular feedback to hotel management.

Qualifications & Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.

• Minimum of 3 years’ experience working in the hotel or hospitality industry.

• Demonstrated experience in service delivery and customer care.

• Strong leadership and team supervision skills.

• Proactive, organized, and solution-oriented mindset.

• Good communication and interpersonal skills.

• Ability to work flexible hours, including weekends and holidays.