Hotel Task Force Manager

Hotel Task Force Manager – Full-Service Marriott Hotel

Assignment Duration: 6–8 weeks
Living Accommodations: Provided during the assignment
Schedule: Flexible availability, including weekdays, nights, weekends, holidays, and on-call coverage
Required Experience: Full-service Marriott hotel operations and management

Position Summary

We are seeking an experienced Hotel Task Force Manager with full-service Marriott experience for a temporary assignment. This hands-on leadership role supports hotel management in maintaining daily operations, strengthening service standards, and ensuring a positive experience for guests and associates.

The Task Force Manager will oversee and support multiple departments, including front office, housekeeping, food and beverage, banquets, and maintenance. The ideal candidate can quickly assess operational needs, lead teams effectively, and maintain Marriott brand standards and company expectations.

Key Responsibilities

Hotel Operations and Leadership

• Support the General Manager and Assistant General Manager in overseeing daily hotel operations.

• Provide hands-on leadership across rooms, food and beverage, banquets, and maintenance.

• Identify operational gaps, address immediate concerns, and follow through on corrective actions.

• Maintain consistent implementation of Marriott brand standards, company policies, and service expectations.

• Conduct property inspections and coordinate timely resolution of cleanliness, maintenance, and safety concerns.

• Communicate staffing needs, operational challenges, and progress to hotel leadership.

Front Office and Guest Experience

• Support front desk operations, including arrivals, departures, reservations, billing, and guest requests.

• Cover front desk shifts when needed, including call-offs and staffing shortages.

• Resolve guest concerns professionally and promptly, documenting issues and following up as appropriate.

• Ensure proper recognition of Marriott Bonvoy members and consistent delivery of brand service standards.

• Monitor guest feedback and coach associates on opportunities to improve service.

• Coordinate with housekeeping and maintenance to support room readiness and timely resolution of guest issues.

Food, Beverage, and Banquet Operations

• Support restaurant, bar, catering, and banquet operations to ensure service readiness and smooth execution.

• Work with department leaders to coordinate staffing, event requirements, and communication between teams.

• Monitor service quality, cleanliness, food safety practices, and responsible alcohol service.

• Assist departments during high-volume periods, special events, and staffing shortages.

Team Development and Accountability

• Lead by example and promote a respectful, service-focused work environment.

• Coach associates on hotel procedures, guest service, and Marriott standards.

• Assist with scheduling and staffing coverage while monitoring labor needs and overtime.

• Communicate expectations clearly and address performance concerns with hotel leadership and HR.

• Provide clear handoff notes and assignment updates to support continuity after the task force assignment ends.

Required Qualifications

• Previous management experience in a full-service Marriott hotel is required.

• Experience as a Task Force Manager, Assistant General Manager, Operations Manager, Front Office Manager, or a comparable hotel leadership role.

• Working knowledge of Marriott brand standards, Marriott Bonvoy, and guest service expectations.

• Experience with Marriott property management systems; familiarity with the systems used at the assigned hotel is preferred.

• Practical knowledge of front office, housekeeping, food and beverage, and banquet operations.

• Demonstrated ability to lead teams, resolve guest concerns, and manage competing priorities.

• Strong communication, organization, problem-solving, and follow-through skills.

• Ability to work independently and adapt quickly to a new property.

• Availability to remain on assignment for 6–8 weeks and work a flexible schedule.

• Associate’s degree in hospitality or a related field preferred; equivalent hotel management experience will be considered.

Certifications

• Alcohol awareness and food safety certifications, as required for assigned duties.

• Any additional certifications required by the property, Marriott brand, or applicable regulations.

Working Conditions

This position requires active involvement throughout the hotel, including extended periods of standing and walking. The manager must be available for nights, weekends, holidays, and on-call responsibilities as scheduled. Essential duties must be performed with or without reasonable accommodation.

Living accommodations will be provided for the duration of the assignment.

Other duties may be assigned by hotel leadership based on operational needs.

Equal Opportunity Employer

We are an equal opportunity employer committed to a respectful and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

Qualifications:

Education/Experience: Associate's degree or the equivalent from two-year college or technical school; or six months to one-year related experience and training; or equivalent combination of education and experience.

Certification or License Requirement: Alcohol awareness certification. Assistant General Manager and/or other certification as required by franchise.

Skills and Qualities:

Must have the ability to follow directions and be attentive to detail—knowledge of proper cleaning techniques and cleaning equipment are required. Strong interpersonal skills are needed, including communicating positively and politely with clients, visitors, and other hotel staff. Must be able to read and interpret written instructions and labels on equipment and products used by the department.

Working Conditions:

Will be required to work nights, weekends, and holidays.

Will be required to work in a fast-paced environment.

Will be required to be on call when away from work.