Hotline Supervisor

Summary
A supervisor plays a pivotal role in overseeing the daily operations of a team. Supervisors require the ability to manage staff, ensure productivity, and maintain a harmonious work environment. Supervisors act as the bridge between senior leadership and direct staff, translating strategic goals into actionable tasks and ensuring that agency policies, procedures, and best practices are upheld.

Duties and Responsibilities
Program Administration and Operational Oversight

• Oversee daily operations to ensure efficient service delivery and organizational effectiveness.
  • Ensure crisis intervention, information, and referral services meet the needs of the clients and adhere to the highest possible ethical standards.
  • Responsible for the 24/7 Hotline coverage by managing the hotline, stand-by, and on-call schedules.
• Monitor grant contracts, program budgets, and track expenditures.
• Lead and facilitate weekly Residential Counsel and/or Multidisciplinary Team (MDT) meetings and other multidisciplinary team meetings as needed per grant contracts.

Staff Supervision

• Oversee a team of employees, interns, and volunteers, providing guidance, mentorship, and support.
• Coach, train, motivate, and empower staff to ensure clients receive services and referrals in alignment with the principles of trauma-informed care.
• Monitor team performance, ensure staff compliance with agency and contract expectations, and address any issues that arise.
• Recruit and train new employees, interns, and volunteers and provide ongoing professional development opportunities.