Hourly Shift Manager

What You’ll do:

• Provides clear, specific, timely, and respectful coaching and feedback to ensure operational excellence and improve team member performance
• Adjusts team member daily as necessary to meet business needs
• Manage labor and food cost)
• Ensures team and guest safety by following operational policies and procedures (e.g., knife handling standards, food safety guidelines)
• Provides feedback to the management team on performance during shift
• Assists with new team member training by leveraging company training tools
• Creates a positive work environment in line with Lou’s mission and values
• Communicates opportunities and other information to store leadership
• Communicates store goals + focuses
• Executes store operations and operational tools during scheduled shifts
• Organizes opening and closing duties as assigned
• Runs shifts in absence of General Manager What You need:
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve our Lou’s team members
• Strong commitment to superior hospitality
• Ability to manage team members behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Willingness to learn and grow in position

Experience:

• Customer service: 1 year (Required)
• Kitchen: 1 year (Required)
• Leadership experience: 1 year (Required)
• FOH Full Service Restaurant Experience: 2 years (Required)

Miscellaneous Acknowledgements:

The employee is expected to adhere to all Company policies and to act as a role model in the adherence to policies including, but not limited to, compliance with Company policy to provide a work environment free from harassment and all illegal and discriminatory behavior.