House Keeping Supervisor

1. Job Purpose:

To plan and supervise housekeeping activities i.e. cleaning, organizing and replenishing of rooms, public areas and laundry, monitor usage of and ensure adequate cleaning supplies and room consumables, identify and report any faulty equipment or furniture for repair or replacement in line with the hotel standards and policies.

2. Duties and Responsibilities:

· Plan and budget for housekeeping (prepare projections for staff requirement, guestroom supplies, linen, and uniform).

• Guide the In-charge Rooms and Public Areas in scheduling staff shifts, assigning housekeeping tasks and organize replacements as required to ensure adequate coverage and assign housekeeping tasks to staff.
  
• Conduct routine inspections of rooms and common areas, including stairways and lounge areas to ensure that the prescribed standards of cleanliness are at all times fully complied with.
  
• Supervise the duties and tasks of laundry staff to ensure that guest room linen, guest clothing and staff uniforms are correctly processed and returned in a timely manner.
  
• Assess skills gaps in the Section and arrange for relevant training for the attendants.
  
• Organize daily meetings and briefings for all housekeeping staff, address any issues and strategize on maintaining high levels of cleanliness and orderliness.
  
• Receive and attend to guests’ requests and inquiries, investigate and address complaints regarding poor housekeeping service in a timely manner.
  
• Regularly take inventory and replenish room supplies and cleaning products stock, issue cleaning supplies and equipment to housekeeping staff as needed.
  
• Ensures that all rooms and common areas are kept organized and free from hazards, report any faulty equipment or furniture and follow-up to ensure timely repair or replacement.
  

· Participate in the recruitment of housekeeping staff, monitor, appraise their performance and liaise with HR and the Rooms Division manager to resolve any grievances, conflict or disciplinary issues.

• Participate in the Hotel-wide general cleaning projects or activities.
  
• Prepare reports for management regarding housekeeping activities.
  
• Ensure that staff comply with safety and hygiene standards.
  

3. Expected Outputs:

· Approved Housekeeping plans and budgets

· Up-to-date staff shift schedules/daily rosters.

· Inspection reports for rooms, public areas and laundry.

· Well cleaned rooms and common areas (including stairways and lounge areas).

· Timely cleaned room linen and guest clothing

· Adequate stock levels for room supplies and cleaning materials.

· Log of guest requests/inquiries attended to and resolved complaints.

· Log of faulty equipment or furniture reported.

· Trained and engaged staff.

· Staff meetings and reports of issues raised/ observations for management attention.

· Staff performance reports.

4. Person Specification:

A. Qualification

· Higher or National Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management, Business Administration, Social Sciences or Management.

· A bachelor’s degree in any of the above disciplines is an added advantage.

B. Work Experience

· Four (6) years of progressive experience as a housekeeper, one (4) of which should have been in a supervisory role with at least a 4 Star hotel.

Requirements

A. Competencies

i. Technical Competencies

· Practical knowledge of housekeeping or understanding of hotel operations.

· Knowledge of principles behind excellent customer service.

· Knowledge of cleaning chemicals, equipment and techniques required for public areas, guestrooms and specific areas.

· Ability to use industrial cleaning equipment

· Basic business planning and budgeting skills.

· Ability to give clear, concise instructions.

· Excellent organizational and time keeping skills.

· Basic computer skills.

ii. Behavioral Competencies

· Emotional intelligence and problem-solving skills.

· Effective communication.

· Excellent customer service skills

· Ability to manage, develop and motivate teams.

· Proactive work style.

· Ability to work well under pressure and keep calm in difficult situations.

· Ability to multi-task.

· Excellent interpersonal skills.

1. Nature of Work (Physical Demands of the Job)

· Requires standing and working for extended hours occasionally.