HOUSE MANAGER

POSITION: House Manager

REPORTS TO: Executive Director

JOB SUMMARY: The House Manager is responsible for the execution and coordination of the daily administrative tasks needed to support the nursing staff, including participation in regularly scheduled on-call rotation. The House Manager reports directly to the Community Nurse. This position is full-time and requires the role to be accessible during regular business hours as part of the on-call rotation.

DUTIES & RESPONSIBLITIES:

• Represent Frontida with professionalism, always embracing Frontida’s culture, which includes “treating others as you would like to be treated.”
• Serves as primary contact/coordinator for case managers
• Resolve resident/case manager/family complaints- informing the appropriate persons as needed
• Relieves the Care Concierge for their lunch break as needed
• Conducts tours and assessments as needed
• Provides assistance with new resident assessments as needed
• Maintains hospitalization Census report for billing department
• Investigates employee issues as needed
• Monitors care staff to ensure compliance with company policies
• Works with team to ensure non-compliant employees (CEU and CBRF classes) are removed from the schedule until compliant
• Communicates with executive director, nurse and human resources to maintain appropriate staff levels
• Reviews schedule to minimize overtime
• Coordinates new residents’ requests such as podiatry, dental or eye care, sending relevant information to medical offices and to Healthdrive, creating schedules for dental/eye exams
• Schedule doctor appoints and/or follow up appointments for residents, coordinates escorts as needed
• Coordinate physician ordered therapy
• Communicates new arrival times with nursing
• Provides visiting doctors with resident information for visits including resident weight, vitals, or other information as requested by physician
• Schedule transportation needs
• Create appointment envelopes
• Complete Doctor requests pre-visit paperwork for residents
• Create weekly schedule of resident appointments so that caregivers can assist residents to be ready on time and inform the staff of which residents are not on campus
• Communicates outside facility Doctor visits with family and coworkers
• Handles all coordination of ISP schedule with nursing team, family members, case managers, hospice and other relevant parties including dates and times, therapy needs or hospice as needed
• Assists nursing with resident cares
• Ensures that ISP is accessible and accurate, monitors compliance of staff in electronic record running routine reports/dashboards.
• Maintains care records including shower sheets, incident reports, DNR bracelets and other relevant data as requested by the Community Nurse.
• Assist with interviewing, orientation and onboarding or new staff.
• All other duties as assigned by the Supervisor.
• Adhere to and carry out all policies and procedures.
• Establish and maintain constructive working relationships
• Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
• Promote Frontida Assisted Living in a positive way.

Frontida Assisted Living is an equal opportunity employer.

In addition to my duties as outlined above, this position must uphold Frontida’s values in day-to-day activities:

• Tell the Truth
• Work Hard
• Follow the Rules
• Love Others
• Have Fun