House Manager
New Village Arts is seeking a warm, confident, and solutions-oriented House Manager to help lead front-of-house operations for performances and events at the Dea Hurston New Village Arts Center in Carlsbad Village.
The House Manager plays a key role in creating a safe, welcoming, and organized experience for every patron who walks through our doors. This position serves as the front-of-house lead during performances, supports volunteer ushers, communicates with box office and production staff, and helps ensure that each event runs smoothly from pre-show through post-show.
What you'll do:
- Oversee front-of-house operations during performances and events
- Support and guide volunteer ushers
- Welcome patrons and assist with seating, accessibility, and audience needs
- Help manage late seating and lobby flow
- Respond to patron concerns calmly and professionally
- Coordinate with box office, bartenders, and production staff
- Monitor house readiness, cleanliness, and safety
- Complete post-show reports and incident documentation as needed
We're looking for someone who:
- Has strong customer service and communication skills
- Is calm under pressure and comfortable making real-time decisions
- Can lead with professionalism, warmth, and good judgment
- Works well in a live event or fast-paced hospitality environment
- Is available to work evenings, weekends, and some holidays
- Has prior theatre, events, hospitality, or front-of-house experience preferred
At New Village Arts, we believe live performance has the power to awaken the human spirit. If you enjoy working with people, thrive in a dynamic environment, and want to help create memorable audience experiences, we'd love to hear from you.