House Without a Key - Bar Porter (On-Call)

The Bar Porter maintains and services assigned bar areas to support exceptional guest service. The Bar Porter assists guests courteously and efficiently, completes assigned tasks, and follows the hotel’s safety standards.

ESSENTIAL FUNCTIONS

Anticipate guests’ needs, acknowledge all guests, and respond promptly regardless of business levels or time of day. Maintain positive guest relations and help resolve complaints to ensure guest satisfaction. Maintain familiarity with hotel services, features, and local attractions and activities to answer guest inquiries accurately.
Meet with the manager on duty to review assignments, anticipated business levels, changes, and other information relevant to the day’s scheduled activities.
Help communicate additions or changes to assignments throughout the shift.
Set up, maintain, and break down assigned bar areas using designated supplies and equipment. Report shortages to the manager on duty and replenish supplies as needed throughout the shift. Keep assigned work areas clean, sanitary, and organized.
Transport inventory and supplies to designated outlets.
Assist the bartender with daily beverage orders and maintain adequate stocks of fresh juices, assorted fruits, herbs, simple syrup, and savories as required by recipes.
Replenish supplies and ice, and polish and restock glassware throughout the shift.
Transport soiled wares to the dishwashing area. Handle all wares carefully to prevent breakage and loss.
Report damage, maintenance problems, and safety hazards to the manager on duty.

Follow all Health Department, sanitation, and safety regulations required by the hotel. Maintain complete knowledge of and comply with all state liquor laws and regulations, particularly those concerning service to minors, service to intoxicated persons, and drunk driving.

Perform other duties as required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: Restaurant Manager, Assistant Restaurant Manager

EDUCATION/EXPERIENCE

High school diploma or equivalent vocational training certificate.
One (1) year of experience as a Bar Porter or in a similar position at a 4-star hotel or restaurant
An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the position’s essential functions.

LICENSES/CERTIFICATIONS

Current Liquor Commission card required.
Certification from an alcohol awareness program required for serving alcoholic beverages is preferred.

KNOWLEDGE, SKILLS, & ABILITIES

Attention to detail and the ability to manage multiple tasks.
Ability to maintain positive guest relations at all times.
Strong written and verbal communication skills.
Good management and organizational skills.
Knowledge of federal and state health laws, regulations, and safety codes.
Ability to work effectively with a variety of customers.
Strong knowledge of drink recipes and beverage service standards.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described below are representative of those an employee must be able to meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift items weighing 30 lbs or more safely and properly.
Ability to stand and walk for extended periods throughout a work shift.
Ability to perform various physical movements throughout the work areas.

WORK ENVIRONMENT

Indoor, air-conditioned environments.
Outdoor, non-air-conditioned environments.
Exposure to variable temperature and weather conditions.
Variable noise levels.
Exposure to fumes, dust, chemicals, and odor hazards.