Housekeeper

POSITION: Clean Team Member (Housekeeper)

REPORTS TO: Clean Team Manager / Housekeeping Manager

MINIMUM REQUIREMENTS: High School Diploma or equivalent; minimum of 1 year of hotel housekeeping experience; physical ability to perform tasks requiring standing, bending, lifting, and carrying for extended periods

SCHEDULE REQUIREMENTS: Flexible availability required, including weekends and holidays as determined by property operational needs

SUMMARY / OBJECTIVE

The Clean Team Member ensures the flawless presentation and cleanliness of guest rooms, lobby areas, and back-of-house spaces as assigned by management. Responsible for executing thorough cleaning procedures for both check-out and stayover guest rooms, this role plays a key part in delivering an exceptional guest experience. Additionally, the Clean Team Member identifies and reports maintenance issues promptly using the property's maintenance reporting system to maintain high quality and safety standards.

GENERAL RESPONSIBILITIES

• Room Cleaning & Preparation: Perform comprehensive cleaning procedures for assigned guest rooms (check-out and stayover), including changing linens, making beds, dusting, vacuuming, and sanitizing bathrooms.

• Public & Back-of-House Areas: Maintain cleanliness and presentation across lobby areas, corridors, stairwells, and team member spaces as assigned.

• Maintenance Reporting: Promptly identify and submit work orders for maintenance issues or room damages using the property maintenance reporting system.

• Supply & Cart Management: Stock and organize housekeeping carts with necessary linens, amenities, and cleaning products; ensure equipment is well-maintained and safely stored.

• Guest Service & Courtesy: Greet guests warmly in hallways, respect guest privacy, and fulfill special amenity requests with care and professionalism.

• Safety & Compliance: Strictly adhere to health, sanitation, and safety protocols, including proper chemical handling and disposal procedures.

QUALIFICATIONS & SKILLS

• Preferred Experience: Previous housekeeping or custodial experience in a hotel, resort, or commercial lodging environment.

• Knowledge & Skills: Basic understanding of sanitation, hygiene standards, chemical safety (SDS), and proper cleaning techniques.

• Key Competencies: Strong attention to detail, physical stamina, reliability, time management skills, and a guest-focused mindset.

ASSOCIATE APPRECIATION & PERKS

• Real-Time Recognition & "Standing Ovation": Digital shout-outs through ADP Connect celebrating team members who go "above-script" or deliver exceptional guest experiences.

• Quarterly Superstars Celebration: Dedicated quarterly appreciation lunches and events recognizing top performers.

• Spotlight on the Star (Birthday Bonus): Annual birthday celebrations with a tenure-based monetary bonus ($50/year for Full-Time, $25/year for Part-Time).

• Holiday Spirit & Gift Cards: Annual holiday appreciation lunches and end-of-year gift cards ($75 for hourly team members).

• Departmental Appreciation: Dedicated celebrations and perks during special recognition periods, such as International Housekeeping Week.

• Team Spirit & Brand Swag: Annual strategic swag allocation to build brand pride and foster a unified culture.

• Employee, Friends & Family Travel Perk: Eligible for two-night discounted hotel stays ($49/night + tax) annually across company properties for employees and designated family/friends.

• Generous Employee Referral Program: Cash bonuses for referring new talent—$300 for hourly roles and $500 for salaried roles (paid at 90 and 180 days).

Housekeeping Job Description