Housekeeper

ABOUT HYATT PLACE FORT WORTH HISTORIC STOCKYARDS:

Located in the heart of the Historic Fort Worth Stockyards, Hyatt Place Fort Worth blends modern comfort with the rich culture and heritage of one of Texas’ most iconic destinations. Our hotel offers guests a welcoming space to relax, recharge, and experience the unique charm of the Stockyards—where Western history meets contemporary hospitality.

At Hyatt Place, our purpose is to care for people so they can be their best. We bring this to life by delivering thoughtful service, comfortable accommodations, and meaningful experiences for every guest, every stay. Whether guests are here for business, leisure, or to explore the spirit of the Stockyards, our team is dedicated to making each visit seamless and memorable.

Rooted in hospitality and driven by service, we take pride in creating an environment where guests feel genuinely welcomed and team members feel valued and empowered. From a warm greeting to attentive service throughout the stay, we are committed to delivering the Hyatt Place experience with authenticity and care.

ROLE SUMMARY: At Hyatt Place Fort Worth, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Housekeeping Team Lead plays a key role in overseeing housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces consistently meet or exceed company standards while supporting team performance, productivity, and departmental goals, as well as assisting the Housekeeping Assistant Manager to ensure proper cleanliness, team building, cleanliness score expectations.

The Housekeeper is responsible for maintaining the cleanliness, appearance, and overall guest environment of the hotel. This role plays a vital part in creating a welcoming and memorable guest experience by ensuring all guestrooms and public spaces meet the highest standards of cleanliness, safety, and presentation.

ESSENTIAL FUNCTIONS:

• Maintain cleanliness and presentation of assigned guest rooms and public areas in accordance with hotel brand standards.
• Clean and reset guest rooms, including making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing amenities.
• Ensure all spaces throughout the hotel contribute to a clean, comfortable, and welcoming guest environment.
• Anticipate guest needs, respond promptly to requests, and resolve concerns professionally to ensure guest satisfaction.
• Stock, organize, and maintain housekeeping carts, closets, and supply areas.
• Safely and properly use cleaning chemicals, tools, and equipment in accordance with OSHA and hotel guidelines.
• Inspect rooms and public areas for cleanliness, maintenance issues, and safety concerns; report deficiencies promptly.
• Transport linens, trash, and supplies to and from designated areas efficiently.
• Remove trash and debris from assigned areas and ensure proper disposal and recycling practices.
• Maintain cleanliness of hallways, elevators, stairwells, public restrooms, and other common areas as assigned.
• Identify and report lost and found items in accordance with hotel procedures.
• Ensure security of assigned keys and uphold guest privacy and confidentiality at all times.
• Communicate clearly and professionally with guests, team members, and leadership to support smooth operations.
• Support housekeeping team members and assist in other areas of the hotel during peak business demands.
• Adhere to all company policies, procedures, and quality standards, maintaining a professional appearance at all times.
• Identify and report maintenance issues, safety concerns, or suspicious activity to leadership in a timely manner.

ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Ability to stand, walk, bend, kneel, stoop, and move continuously for extended periods (8+ hour shifts).
• Ability to lift, carry, push, or pull up to 25 lbs regularly and up to 50 lbs occasionally without assistance.
• Ability to perform repetitive tasks such as cleaning, lifting, and reaching.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals