Housekeeper

Summary:

The Housekeeper is responsible for maintaining a high standard of cleanliness and overall appearance of guest suites and public areas within the resort. This role involves cleaning, organizing, and maintaining guest suites and common areas to provide a welcoming and comfortable environment for all guests. The Housekeeper plays a vital role in delivering exceptional guest experiences through meticulous attention to detail and adherence to cleanliness standards.

Key Responsibilities:

Room Cleaning:

- Clean and sanitize guest rooms according to the resort's standards, including making beds, dusting, vacuuming, and cleaning bathrooms.

- Replace linens, towels, and amenities as needed.

- Replenish guest room supplies, such as toiletries, coffee, and tea.

- Report any maintenance issues or damages to the Housekeeping Manager.

Public Area Maintenance:

- Clean and maintain public areas, including lobbies, hallways, restrooms, and recreational facilities.

- Ensure public areas are clean, organized, and free of hazards.

- Monitor and replenish supplies in public restrooms and other common areas.

Guest Interaction:

- Greet guests in a friendly and professional manner.

- Respond to guest requests and inquiries promptly and courteously.

- Provide information and assistance to guests as needed.

Inventory Management:

- Monitor and report inventory levels of cleaning supplies, linens, and amenities.

- Ensure proper storage and organization of cleaning supplies and equipment.

Adherence to Standards:

- Follow established cleaning procedures and safety guidelines.

- Maintain high standards of cleanliness and hygiene throughout the resort.

- Participate in training and development programs to stay updated on cleaning techniques and safety protocols.

Team Collaboration:

- Work closely with other housekeeping staff and departments to ensure efficient operations.

- Assist with special projects and deep cleaning tasks as assigned by the Executive Housekeeper.

- Support and train new housekeeping staff as needed.